ReSales Andalucia SL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement.
USERS WHO DO NOT AGREE WITH THIS POLICY MUST NOT INTRODUCE ANY DATA BY MEANS OF THIS WEBSITE OR ACCESS THE CONTENT OF THIS WEBSITE.
Who we are / Data Controller
Data Subject: When you enter your personal data into this website you are the Data Subject.
Data Controller: We control the ways your personal data is collected and the purposes for which your personal data is used by ReSales Andalucia, acting as the Data Controller for the purposes of applicable European data protection legislation. Your data will be treated confidentially and will be registered in a record of processing activities for which we are responsible.
Purpose of the processing of personal data
ReSales Andalucia declares that it has adopted all the necessary and appropriate security measures in accordance with the provisions of EU Regulation 2016/679 and has established all the technical means at its disposal with the intention of preventing the loss, misuse, alteration, unauthorised access or theft of the data you provide.
Notwithstanding the transmission of information via the internet is not completely secure. We will do our best to protect your personal information; however, we cannot guarantee the security of your personal information entered on our website. When you enter your information on our website this is done at your own risk.
When you have registered an account to use our website and selected an access password, you are solely responsible for keeping the confidentiality of your login details. Please don't share your password with anyone.
How we use them
What is a cookie
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
What we collect from you
We will collect information that you provide to us when you complete a form on our website, either to register for:
an account to use the PropExtra website (www.propextra.com)
or to register your interest in a property on the PropExtra website (www.propextra.com) website with the intention to contact the estate agent that listed the property
an account to use our software ReSales Online (www.resales-online.com).
This information may include:
Your company name
Contact information including telephone number and email address
Fiscal information for invoicing purposes (ReSales Online Network and Standalone accounts)
Other information relevant to customer surveys and/or offers.
We may also collect information about you when you visit our website, including your IP address and information about your browsing history and how you use our site during your visit. This information may be combined with other information you provide to us, as described above.
What we do with the information we gather / Purpose of the processing of personal data
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
So that we can provide you with the information and services that you request from us.
Maintain a business relationship in the case of commercial accounts.
Administration of our website, including business administration and record keeping, troubleshooting, testing, research, data analysis, statistical and survey purposes.
We may use the information to improve our products and services to enhance your experience on our website.
We may periodically send promotional emails about new products, special offers, competitions, or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
In accordance with the provisions of the Personal Data Protection Act and EU Regulation 2016/679, in the event that you send us an e-mail to the address indicated therein, or fill in any data collection form, we inform you that the personal data you provide will be registered in the file for which ReSales Andalucia SL is responsible, for the purposes described above.
Sharing your personal information
We may share your personal information with a third party for the following reasons:
We will not sell or lease your personal information.
In the case that you sign up for a commercial account (ReSales Online Network Account), your company trading name, address and contact email and telephone number(s) will be displayed on the ReSales Online Membership List which is only accessible by other ReSales Online member agents. This information is shared for the purpose of facilitating contact between member agents in their activity as estate agents.
Principles applied to the personal data provided
- Lawfulness, fairness and transparency principle: We shall always request your prior consent to process your personal data for one or different specific purposes about which you will be previously informed with absolute transparency.
- Data minimisation principle: We shall request from you the minimum possible personal data that is necessary in relation to the purposes for which it is being processed.
- Storage limitation principle: Personal data shall be kept for no longer than necessary for the purposes for which it is being processed.
- Integrity and confidentiality principle: Your personal data shall be processed in a manner that ensures appropriate security and confidentiality of the same. You must know that we always take all necessary measures against unauthorized or undue use of our users’ personal data by third parties.
Personal data of third parties
Period of storage of personal data
The personal data provided will be kept for as long as the contractual relationship is maintained, the data subject does not request its deletion and should not be deleted as necessary for the fulfilment of a legal obligation or for the formulation, exercise and defence of claims.
If the User revokes his/her consent or exercises the rights of cancellation or suppression, his/her personal data will be kept at the disposal of the Administration of Justice for the legally established periods in order to meet the possible responsibilities arising from the processing of the same.
Legitimate interest for the processing of personal data
ReSales Andalucia is entitled to carry out the processing of personal data on the basis that:
You have provided your personal data for pre-contractual or contractual relations.
You have given your informed consent for the sending of commercial communications, for the installation of tracking systems that report on browsing habits according to the Cookies Policy, or for the sending of information required through contact forms.
If there are legal obligations that require the processing of personal data, in accordance with the services provided.
In general, the legal basis that entitles us to process your personal data in our website is your CONSENT and if you are already one of our clients or members, then the legal basis is the performance of a contract by completing our online sign-up process.
For further information about the legal basis for each of our data processing activities, please ask for our record of activities.
Transfers and recipients of personal data
For the fulfillment of the above-mentioned purposes or in compliance with legal obligation, personal data may be transferred to:
Public Administrations and the Administration of Justice.
IT service providers, including 'cloud computing' services.
Rights of Data Subjects
You can contact ReSales Andalucia to exercise your rights of access, rectification or erasure, limitation of their processing, opposition, portability, and to object to automated individual decisions. Likewise,you may revoke your consent if you have granted it for a specific purpose, and may modify your preferences at any time.
You can do this by via letter to ReSales Online, Customer Services Team, Avenida Condes de San Isidro, 9, 1st Floor, Office 11, 29640 Fuengirola (Málaga) or via email to email@example.com.
Users are informed that they may address any type of complaint regarding personal data protection to the Spanish Data Protection Agency www.agpd.es, the Spanish State Control Authority.
According to the provisions of the Spanish Organic Act regarding Personal Data Protection and Regulation (EU) 2016/679, our company will not collect or process personal data of children under 14. If the child is under 14 years of age, such treatment shall only be considered if express authorization of his parents or lawful responsible.
Work with us / curriculum
According to the provisions of the Spanish Organic Act 2018/03 regarding Personal Data Protection and Regulation (EU) 2016/679 any candidate that freely provides us with personal data in writing or orally is giving consent to all processing activities. Candidates can request a copy of their data, provided in a structured, commonly used format. We store personal data for up to 24 months, and will update the information when requested by the candidate. After this time data will be erased or blocked from viewing.
If your Data is incorrect, please let us know in writing to firstname.lastname@example.org in order for us to correct it. You have 30 days to refuse, otherwise your consent will be assumed. You have the rights of access, rectification or cancellation, restriction of processing, objection, portability, and object to automate individual decision-making, in accordance with those established in the Data Protection Law.
ReSales Online software system
ReSales Online service prices https://www.resales-online.com/en/pricing.html
Terms & Conditions of Software Usage which include our Data Protection Agreement between ReSales Andalucia (Data Processor) and estate agents that subscribe to use our ReSales Online software (Data Controllers). https://www.resales-online.com/en/terms-and-conditions.html
It is important to note that the ReSales Online Data Protection Agreement strictly covers the commercial relationship between ourselves and our software subscribers, it does not negate your own data protection responsibilities regarding the collection and protection of the data that you collect from your own clients. If in doubt about your legal responsibilities as a business, we recommend that you seek guidance from a competent source.
The contents, documentation, images, graphics, logos and designs that make up this website (hereinafter corporate elements) are the property of ReSales Andalucia and are duly protected in accordance with the Spanish and International Law on Intellectual Property, for which reason their reproduction or use, in any form, is expressly prohibited without the prior and express authorization of ReSales Andalucia.
Access to this website does not grant users any rights or ownership over the intellectual property rights of the corporate elements other than the uses permitted in the general conditions.
All the content of this website and in particular the trademarks, commercial names, industrial designs, designs, texts, photographs, graphics, logos, icons, software or any other signs susceptible of industrial and commercial use are protected by the industrial and intellectual property rights of ReSales Andalucia. Therefore, any use and/or reproduction of the same is prohibited without the express consent of the company.
ReSales Andalucia shall not be liable for the infringement of the intellectual or industrial property rights of third parties that may arise from the inclusion on the website of trademarks, trade names, industrial designs, patents, designs, texts, photographs, graphics, logos, icons or software belonging to third parties who have declared themselves to be the owners of the same when including them on the website.
The user undertakes to use the contents of the website in a diligent, correct and lawful manner and undertakes to refrain from:
Using the contents with purposes or effects contrary to law, morality and good customs or public order.
Reproducing, copying, distributing, allowing public access through any form of public communication, transforming or modifying the contents, unless it has the corresponding authorisation from the owner.
Use the contents of the website to send advertising, communications for direct sales purposes or for any other commercial purpose, unsolicited messages addressed to a plurality of persons regardless of their purpose, as well as to refrain from marketing or disclosing such information in any way.
Telephone calls to and from the offices of ReSales Andalucia are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Links to other websites
Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
In the event of any kind of dispute, both parties will try to come to a friendly agreement. If this is not possible the Courts of Malaga will have jurisdiction to deal with the case and the parties will not have recourse to any other jurisdiction for the purposes of legal action.